EcoBite connects you with top hotels and restaurants in your city that have surplus meals available. These are freshly prepared dishes that would otherwise go to waste. You can browse available deals, place an order at up to 80% off the original price, and get it delivered right to your doorstep. Every meal you rescue helps reduce food waste and supports a sustainable food ecosystem.
Once you place an order, you can track it in real-time from the "My Orders" page. Each order shows its current status — Pending, Accepted, Out for Delivery, or Completed. You'll also receive push notifications and SMS updates at every stage. If the hotel accepts your order, you'll see the estimated preparation time displayed on your order card.
EcoBite supports a wide range of payment options for your convenience:
UPI: Google Pay, PhonePe, Paytm, BHIM
Cards: Visa, Mastercard, RuPay (credit & debit)
Wallets: Paytm Wallet, Amazon Pay
Net Banking: All major Indian banks
Cash on Delivery (COD): Available in select cities
All transactions are encrypted and secured with industry-standard SSL protection.
Yes, you can cancel your order as long as the hotel hasn't started preparing it. Go to "My Orders", find the active order, and tap the "Cancel" button. If the order status is still "Pending," you'll receive a full refund within 2-3 business days. Once the order is marked as "Accepted" and preparation has begun, cancellation may not be available or may incur a partial charge.
Food quality is our top priority. Every partner hotel on EcoBite goes through a rigorous verification process. We check FSSAI licenses, kitchen hygiene standards, and customer reviews before onboarding. The surplus meals listed are freshly prepared dishes from the same day — never leftover or stale food. Our quality assurance team conducts regular audits and all partners must maintain a minimum 4.0-star rating to continue listing on the platform.
EcoBite offers a hassle-free refund policy:
Order cancelled before acceptance: 100% refund within 2-3 business days
Quality issues: Report within 30 minutes of delivery with photos for a full refund or re-delivery
Missing items: Proportional refund for missing dishes
Delivery not received: Full refund after verification
Refunds are credited to the original payment method. UPI refunds are typically instant, while card refunds may take 5-7 business days.
In-App Chat: Use the AI chat widget on any page for instant answers
Social Media: DM us on Instagram or Twitter @EcoBiteIndia
For order-related issues, please keep your Order ID handy for faster resolution.
EcoBite is currently active in 32 cities across India, including Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata, Jaipur, Ahmedabad, and more. We're expanding rapidly — enter your pincode on the homepage to check availability. If we're not in your city yet, join our waitlist and be the first to know when we launch near you!
EcoBite offers free delivery on orders above ₹149. For orders below ₹149, a flat delivery fee of ₹29 is charged. During heavy rain or extreme weather, a nominal surge fee may apply. There are no hidden charges — what you see at checkout is what you pay. Premium EcoBite members enjoy free delivery on all orders regardless of amount.